A very nice, warming community|Recommended: YesWhile I haven't been here long, the property and location is great and very inviting.
Hi Edwin, Thank you for taking the time to share your experience with us. We are so happy to hear that you are enjoying the Madison and our awesome location! Please don't hesitate to let us know if there is ever anything you need. Sincerely, Ashleigh N.
A Nice Place to Live|Recommended: YesThe Madison is a nice place to live. After living here since Summer of 2017, I can absolutely recommend these apartments. The amenities are nice and occasionally updated. The concierge staff are friendly and remember me by name. The maintenance staff are professional and efficient. The leasing staff are responsive and caring.
Thanks so much Jamison! I love hearing this and are so happy that we have taken such great care of you over the last two years. We truly value you as a resident and appreciate that you have continued to call the Madison home. If there is anything else we can do to make Madison a better community, please let us know!
Overall great place to live|Recommended: YesOverall, we really enjoyed living here for three years. We did not like that the smoking policy changed in the middle of our lease, especially when one of the first things we asked is if we are allowed to smoke in the building. We were not pleased that this policy changed especially while dogs and pets can roam freely. After renewing your lease the building will clean your carpets or paint your apartment for free - nice perk to keep things fresh and new. This building is about 30 seconds from the 4B bus stop that takes you to the Courthouse and Rosslyn metros so that was super convenient. Ballston Quarter also recently opened up and it is only a 10-minute walk from the building. However, this is not conveniently close to the Ballston metro as advertised -- it is quite a hike.
Wow, 3 years, thank you so much for choosing to call Madison your home. We are sorry to hear that you have been inconvenienced by the new non smoking policy that was put into affect last year. We love how close Ballston Quarter is as well and how easy it is to get to from our building. We are always hear to talk through any of your concerns, please do not hesitate to let us know if there is anything specific we can address for you. Thanks again for taking the time to share your experience. Sincerely, Taryn S.
Recommended.|Recommended: YesGreat location in a lovely neighborhood with a short walk to downtown Ballston - food, shopping entertainment access to public transportation. The building is well kept with newer amenities and multiple secure access points good neighbors with plenty of parking in the garage. Staff management courteous accommodating when I toured the location, responsive caring during my lease term - supportive above beyond the requirement during my transition out. If I weren’t leaving the area, I would renew my lease.
Thank you Consuello for the awesome feedback! We are happy to hear that you had such a great experience while living here at our community! We truly appreciate you taking the time to share your experience and we will make sure to pass along your comments to the team. They will be happy to know they are doing such a great job! It's residents like you that make our jobs worth doing! We are sad to see you go, but please do not hesitate to let us know if there is anything we can do to help you in the future. We wish you the best of luck and thank you for choosing the Madison to call home! Sincerely, Ashleigh N.
Beautiful area, well kept property with warm and courteous staff.|Recommended: YesThis is a wonderful place to live. The amenities, security, and staff makes it enjoyable. We are close to eateries, shopping, military bases, and entertainment.
Wow! Thank you for the glowing 4-star review Cindy! We truly appreciate you taking the time to share your experience and we are happy to hear that our team is taking such great care of you. We will make sure to pass along your positive comments so they know what an awesome job they are doing. If there is anything else we can do for you, please do not hesitate to let us know. Sincerely, Ashleigh N.
Great location, awesome amenities|Recommended: YesThe pool and grilling area make for a great summer hang out spot. The apartments are beautiful and modern. The only downside is the gym is a little sparse, no bench press squat racks or even smith machine, but for an apartment building gym it's not too bad. Overall though, I am very happy with my new apartment and apartment complex
Thank you so much Ryan! I am so happy to hear that you are enjoying your new apartment and appreciate you sharing what you would like to see improve in the fitness center. I will pass those comments along to see if there are any improvements we can make. We want you to know that our team is here for anything you need and are always happy to help. Please do not hesitate to reach out if there is anything we can to improve your experience. Sincerely, Taryn S.
Unhappy with rent rate|Recommended: YesThis is gonna be my 3rd year as resident customer. It is really a good place to live in. It is clean and stat are helpful and professional. I really disappointed with the continue rising of the rent rate especially this year.
Hi Turki, We want you to feel comfortable sharing the good and bad things with us and we are so happy you reached out regarding your renewal rate. We truly value you as a resident and appreciate the three years you have called Madison at Ballston home. Our property manager will be reaching out today to discuss your renewal rate. We look forward to speaking with you soon. Sincerely, Taryn S.
WIll not renew lease due to upstairs neighbors making too much noise and management's inability to address the issue.|Recommended: NoManagement does not effectively address noise complaints.
We are so sorry for the delay in responding to your review Kyle. We take your concerns seriously and want you to know that there are a series of steps that we follow when noise complaints occur. Once we have a noise complaint on file, we send notices to address the concerns, and continue to follow up based on complaints received. The notices continue to increase in severity based on the number of complaints received. Unfortunately there are times that noise does carry between floors and we want to sincerely apologize for any frustration it has caused. Our Property Manager would welcome the opportunity to speak with you further to better understand where we fell short and how we could improve the process moving forward. Please feel free to reach out to him directly at 703-527-4040. Sincerely, Taryn S.
Love The Madison, but not upstairs neighbors|Recommended: YesI love everything about living at the Madison except for when I head upstairs neighbors. Space between floors ask as a sounding board and amplifies footsteps. Other than that the grounds, the staff, planned activities and proximity to the local attractions make this a wonderful place to live. I certainly recommend it.
Hi Patrick, I am so happy to hear that you are loving your home at the Madison! Our team is happy to address any noise concerns you may be experiencing and will be reaching out shortly to discuss. We work really hard on maintaining an amazing community and are so happy to hear those efforts haven't been missed by you. Thank you again for the great review and we look forward to speaking with you soon. Sincerely, Taryn S.
Love our little place|Recommended: YesThe Madison is such an amazing place to live Everyone is so friendly and warm I have only had a couple issues with one of the people at the front desk but other than that, we love our little apartment The only other thing is I have been trying to get the measurement of the bedroom window so I can purchase blackout curtains and nobody has gotten back to me.
Hi Hannah, Thank you for the positive review and for sharing your experience us. We are happy to hear that you love living here! Our team strives to provide the highest level of customer service and we are disappointed to hear that your experience with the front desk has been less than ideal. Our Property Manager would like to speak with you in more detail about your experience at the front desk and to help with your measurement question. When you have a moment, please reach out to him directly at 703-527-4040. We look forward to speaking with you soon. Sincerely, Ashleigh N.
Great place|Recommended: YesMadison Ballston station is a great place to live. It comes with the Arlington lifestyle and amenities that make it worth its cost. The only downfall is that the older building 4400 is not as nice and has a much smaller gym, pool. lobby etc than the 4401 building.
Hi Forrest, Thank you for taking the time to submit a review about our community. We are thrilled you love our property and amenities! We are constantly looking for new ways to enhance the resident experience and sincerely appreciate your feedback. Please do not hesitate to let us know if we can be of more service. Sincerely, Ashleigh N.
Love the complex|Recommended: YesGreat place with friendly people and a super staff.
Hi Adam, We are so happy to hear that you love our community and we are taking such great care of you! We noticed that you may be experiencing some noise concerns and we want you to know that we are happy to help address any issues you are experiencing. When you have a moment, please give us a call at 703-418-4000. We look forward to speaking with you soon. Sincerely, Ashleigh N.
Clean, quiet and well-priced for the neighborhood.|Recommended: YesThe Madison at Ballston Station is a great building in a quiet neighborhood. The apartments are spacious and the facilities are well-maintained. All of the staff are friendly and helpful and address any issues in a timely manner.
Hi Jason, We are so happy that you have had such an amazing experience at our community, thank you for taking the time to share! Please do not hesitate to let us know if we can be of more service. Sincerely, Ashleigh N.
Clean organized and siren.|Recommended: YesClean organized and siren. Supportive staff ready to assist in all matters.
Hi Steven, We are so happy to hear that you are enjoying our community and we appreciate the 5-star review! We noticed that you may be experiencing some noise concerns and we want you to know that we are happy to help address any issues you are experiencing. When you have a moment, would you mind reaching out to us at 703-527-4040. We look forward to speaking with you soon. Sincerely, Ashleigh N.
Peaceful community with friendly people in a great location|Recommended: YesThe Madison is located close enough to downtown Arlington and the metro that you can feel connected to the DC area without needing a car, but is far enough away that things are quiet and you aren't disturbed. The people, both the residents and the staff, are incredibly friendly and will make staying here a pleasant experience.
We are so grateful for the awesome review and feedback! Thank you so much for choosing to call Madison your home, we are happy to hear that you are enjoying your time with us. Please do not hesitate to let us know if there is anything we can do to help in the future. Thanks again! Taryn S.