Ratings & Reviews

Overall Rating

4(125 reviews)91.2% of customers recommend this property

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Resident Reviews

Overall great place to livesubmitted by CONSTANCE V. - |Recommended: YesOverall, we really enjoyed living here for three years. We did not like that the smoking policy changed in the middle of our lease, especially when one of the first things we asked is if we are allowed to smoke in the building. We were not pleased that this policy changed especially while dogs and pets can roam freely. After renewing your lease the building will clean your carpets or paint your apartment for free - nice perk to keep things fresh and new. This building is about 30 seconds from the 4B bus stop that takes you to the Courthouse and Rosslyn metros so that was super convenient. Ballston Quarter also recently opened up and it is only a 10-minute walk from the building. However, this is not conveniently close to the Ballston metro as advertised -- it is quite a hike.
response from property -Wow, 3 years, thank you so much for choosing to call Madison your home. We are sorry to hear that you have been inconvenienced by the new non smoking policy that was put into affect last year. We love how close Ballston Quarter is as well and how easy it is to get to from our building. We are always hear to talk through any of your concerns, please do not hesitate to let us know if there is anything specific we can address for you. Thanks again for taking the time to share your experience. Sincerely, Taryn S.
Recommended.submitted by Consuello G. - |Recommended: YesGreat location in a lovely neighborhood with a short walk to downtown Ballston - food, shopping entertainment access to public transportation. The building is well kept with newer amenities and multiple secure access points good neighbors with plenty of parking in the garage. Staff management courteous accommodating when I toured the location, responsive caring during my lease term - supportive above beyond the requirement during my transition out. If I weren’t leaving the area, I would renew my lease.
response from property -Thank you Consuello for the awesome feedback! We are happy to hear that you had such a great experience while living here at our community! We truly appreciate you taking the time to share your experience and we will make sure to pass along your comments to the team. They will be happy to know they are doing such a great job! It's residents like you that make our jobs worth doing! We are sad to see you go, but please do not hesitate to let us know if there is anything we can do to help you in the future. We wish you the best of luck and thank you for choosing the Madison to call home! Sincerely, Ashleigh N.
Beautiful area, well kept property with warm and courteous staff.submitted by Cindy D. - |Recommended: YesThis is a wonderful place to live. The amenities, security, and staff makes it enjoyable. We are close to eateries, shopping, military bases, and entertainment.
response from property -Wow! Thank you for the glowing 4-star review Cindy! We truly appreciate you taking the time to share your experience and we are happy to hear that our team is taking such great care of you. We will make sure to pass along your positive comments so they know what an awesome job they are doing. If there is anything else we can do for you, please do not hesitate to let us know. Sincerely, Ashleigh N.
Great location, awesome amenitiessubmitted by Ryan M. - |Recommended: YesThe pool and grilling area make for a great summer hang out spot. The apartments are beautiful and modern. The only downside is the gym is a little sparse, no bench press squat racks or even smith machine, but for an apartment building gym it's not too bad. Overall though, I am very happy with my new apartment and apartment complex
response from property -Thank you so much Ryan! I am so happy to hear that you are enjoying your new apartment and appreciate you sharing what you would like to see improve in the fitness center. I will pass those comments along to see if there are any improvements we can make. We want you to know that our team is here for anything you need and are always happy to help. Please do not hesitate to reach out if there is anything we can to improve your experience. Sincerely, Taryn S.
Unhappy with rent ratesubmitted by Turki H. - |Recommended: YesThis is gonna be my 3rd year as resident customer. It is really a good place to live in. It is clean and stat are helpful and professional. I really disappointed with the continue rising of the rent rate especially this year.
response from property -Hi Turki, We want you to feel comfortable sharing the good and bad things with us and we are so happy you reached out regarding your renewal rate. We truly value you as a resident and appreciate the three years you have called Madison at Ballston home. Our property manager will be reaching out today to discuss your renewal rate. We look forward to speaking with you soon. Sincerely, Taryn S.
WIll not renew lease due to upstairs neighbors making too much noise and management's inability to address the issue.submitted by Kyle H. - |Recommended: NoManagement does not effectively address noise complaints.
response from property -We are so sorry for the delay in responding to your review Kyle. We take your concerns seriously and want you to know that there are a series of steps that we follow when noise complaints occur. Once we have a noise complaint on file, we send notices to address the concerns, and continue to follow up based on complaints received. The notices continue to increase in severity based on the number of complaints received. Unfortunately there are times that noise does carry between floors and we want to sincerely apologize for any frustration it has caused. Our Property Manager would welcome the opportunity to speak with you further to better understand where we fell short and how we could improve the process moving forward. Please feel free to reach out to him directly at 703-527-4040. Sincerely, Taryn S.
Love The Madison, but not upstairs neighborssubmitted by Patrick A. - |Recommended: YesI love everything about living at the Madison except for when I head upstairs neighbors. Space between floors ask as a sounding board and amplifies footsteps. Other than that the grounds, the staff, planned activities and proximity to the local attractions make this a wonderful place to live. I certainly recommend it.
response from property -Hi Patrick, I am so happy to hear that you are loving your home at the Madison! Our team is happy to address any noise concerns you may be experiencing and will be reaching out shortly to discuss. We work really hard on maintaining an amazing community and are so happy to hear those efforts haven't been missed by you. Thank you again for the great review and we look forward to speaking with you soon. Sincerely, Taryn S.
Love our little placesubmitted by Hannah - |Recommended: YesThe Madison is such an amazing place to live Everyone is so friendly and warm I have only had a couple issues with one of the people at the front desk but other than that, we love our little apartment The only other thing is I have been trying to get the measurement of the bedroom window so I can purchase blackout curtains and nobody has gotten back to me.
response from property -Hi Hannah, Thank you for the positive review and for sharing your experience us. We are happy to hear that you love living here! Our team strives to provide the highest level of customer service and we are disappointed to hear that your experience with the front desk has been less than ideal. Our Property Manager would like to speak with you in more detail about your experience at the front desk and to help with your measurement question. When you have a moment, please reach out to him directly at 703-527-4040. We look forward to speaking with you soon. Sincerely, Ashleigh N.
Great placesubmitted by Forrest J. - |Recommended: YesMadison Ballston station is a great place to live. It comes with the Arlington lifestyle and amenities that make it worth its cost. The only downfall is that the older building 4400 is not as nice and has a much smaller gym, pool. lobby etc than the 4401 building.
response from property -Hi Forrest, Thank you for taking the time to submit a review about our community. We are thrilled you love our property and amenities! We are constantly looking for new ways to enhance the resident experience and sincerely appreciate your feedback. Please do not hesitate to let us know if we can be of more service. Sincerely, Ashleigh N.
Love the complexsubmitted by Adam V. - |Recommended: YesGreat place with friendly people and a super staff.
response from property -Hi Adam, We are so happy to hear that you love our community and we are taking such great care of you! We noticed that you may be experiencing some noise concerns and we want you to know that we are happy to help address any issues you are experiencing. When you have a moment, please give us a call at 703-418-4000. We look forward to speaking with you soon. Sincerely, Ashleigh N.
Clean, quiet and well-priced for the neighborhood.submitted by Jason A. - |Recommended: YesThe Madison at Ballston Station is a great building in a quiet neighborhood. The apartments are spacious and the facilities are well-maintained. All of the staff are friendly and helpful and address any issues in a timely manner.
response from property -Hi Jason, We are so happy that you have had such an amazing experience at our community, thank you for taking the time to share! Please do not hesitate to let us know if we can be of more service. Sincerely, Ashleigh N.
Clean organized and siren.submitted by Steven P. - |Recommended: YesClean organized and siren. Supportive staff ready to assist in all matters.
response from property -Hi Steven, We are so happy to hear that you are enjoying our community and we appreciate the 5-star review! We noticed that you may be experiencing some noise concerns and we want you to know that we are happy to help address any issues you are experiencing. When you have a moment, would you mind reaching out to us at 703-527-4040. We look forward to speaking with you soon. Sincerely, Ashleigh N.
Peaceful community with friendly people in a great locationsubmitted by David M. - |Recommended: YesThe Madison is located close enough to downtown Arlington and the metro that you can feel connected to the DC area without needing a car, but is far enough away that things are quiet and you aren't disturbed. The people, both the residents and the staff, are incredibly friendly and will make staying here a pleasant experience.
response from property -We are so grateful for the awesome review and feedback! Thank you so much for choosing to call Madison your home, we are happy to hear that you are enjoying your time with us. Please do not hesitate to let us know if there is anything we can do to help in the future. Thanks again! Taryn S.
Lovely place to livesubmitted by Mary H. - |Recommended: YesI am very happy with my decision to reside at The Madison. The staff is excellent, maintenance is responsive, the move-in was expedited and simple, and the other building residents are respectful and considerate. I appreciate the conveniences of the concierge service, the business office computers printers internet , fitness center, ATM, underground parking and more
response from property -Wow, 5 stars all around! Thank you so much Mary, we really appreciate you taking the time to share your experience, please do not hesitate to let us know if there is anything else we can do to assist you.
It was a great place to live.submitted by Whitney T. - |Recommended: YesGreat location, lots of space and very clean. I enjoyed my time here.
response from property -Hi Whitney, We are so happy to hear you enjoyed calling The Madison at Ballston Station home! We take pride in our community and we are glad that is shows. Let us know if there is anything we can help you with in the future! Sincerely, Ashleigh N.