Ratings & Reviews

Overall Rating

4
(136 reviews)
91.2% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Turki H. - |Recommended: YesUnhappy with rent rate — This is gonna be my 3rd year as resident customer. It is really a good place to live in. It is clean and stat are helpful and professional. I really disappointed with the continue rising of the rent rate especially this year.
response from property -Hi Turki, We want you to feel comfortable sharing the good and bad things with us and we are so happy you reached out regarding your renewal rate. We truly value you as a resident and appreciate the three years you have called Madison at Ballston home. Our property manager will be reaching out today to discuss your renewal rate. We look forward to speaking with you soon. Sincerely, Taryn S.
submitted by Kyle H. - |Recommended: NoWIll not renew lease due to upstairs neighbors making too much noise and management's inability to address the issue. — Management does not effectively address noise complaints.
response from property -We are so sorry for the delay in responding to your review Kyle. We take your concerns seriously and want you to know that there are a series of steps that we follow when noise complaints occur. Once we have a noise complaint on file, we send notices to address the concerns, and continue to follow up based on complaints received. The notices continue to increase in severity based on the number of complaints received. Unfortunately there are times that noise does carry between floors and we want to sincerely apologize for any frustration it has caused. Our Property Manager would welcome the opportunity to speak with you further to better understand where we fell short and how we could improve the process moving forward. Please feel free to reach out to him directly at 703-527-4040. Sincerely, Taryn S.
submitted by Patrick A. - |Recommended: YesLove The Madison, but not upstairs neighbors — I love everything about living at the Madison except for when I head upstairs neighbors. Space between floors ask as a sounding board and amplifies footsteps. Other than that the grounds, the staff, planned activities and proximity to the local attractions make this a wonderful place to live. I certainly recommend it.
response from property -Hi Patrick, I am so happy to hear that you are loving your home at the Madison! Our team is happy to address any noise concerns you may be experiencing and will be reaching out shortly to discuss. We work really hard on maintaining an amazing community and are so happy to hear those efforts haven't been missed by you. Thank you again for the great review and we look forward to speaking with you soon. Sincerely, Taryn S.
submitted by Hannah - |Recommended: YesLove our little place — The Madison is such an amazing place to live Everyone is so friendly and warm I have only had a couple issues with one of the people at the front desk but other than that, we love our little apartment The only other thing is I have been trying to get the measurement of the bedroom window so I can purchase blackout curtains and nobody has gotten back to me.
response from property -Hi Hannah, Thank you for the positive review and for sharing your experience us. We are happy to hear that you love living here! Our team strives to provide the highest level of customer service and we are disappointed to hear that your experience with the front desk has been less than ideal. Our Property Manager would like to speak with you in more detail about your experience at the front desk and to help with your measurement question. When you have a moment, please reach out to him directly at 703-527-4040. We look forward to speaking with you soon. Sincerely, Ashleigh N.
submitted by Forrest J. - |Recommended: YesGreat place — Madison Ballston station is a great place to live. It comes with the Arlington lifestyle and amenities that make it worth its cost. The only downfall is that the older building 4400 is not as nice and has a much smaller gym, pool. lobby etc than the 4401 building.
response from property -Hi Forrest, Thank you for taking the time to submit a review about our community. We are thrilled you love our property and amenities! We are constantly looking for new ways to enhance the resident experience and sincerely appreciate your feedback. Please do not hesitate to let us know if we can be of more service. Sincerely, Ashleigh N.
submitted by Adam V. - |Recommended: YesLove the complex — Great place with friendly people and a super staff.
response from property -Hi Adam, We are so happy to hear that you love our community and we are taking such great care of you! We noticed that you may be experiencing some noise concerns and we want you to know that we are happy to help address any issues you are experiencing. When you have a moment, please give us a call at 703-418-4000. We look forward to speaking with you soon. Sincerely, Ashleigh N.
submitted by Jason A. - |Recommended: YesClean, quiet and well-priced for the neighborhood. — The Madison at Ballston Station is a great building in a quiet neighborhood. The apartments are spacious and the facilities are well-maintained. All of the staff are friendly and helpful and address any issues in a timely manner.
response from property -Hi Jason, We are so happy that you have had such an amazing experience at our community, thank you for taking the time to share! Please do not hesitate to let us know if we can be of more service. Sincerely, Ashleigh N.
submitted by Steven P. - |Recommended: YesClean organized and siren. — Clean organized and siren. Supportive staff ready to assist in all matters.
response from property -Hi Steven, We are so happy to hear that you are enjoying our community and we appreciate the 5-star review! We noticed that you may be experiencing some noise concerns and we want you to know that we are happy to help address any issues you are experiencing. When you have a moment, would you mind reaching out to us at 703-527-4040. We look forward to speaking with you soon. Sincerely, Ashleigh N.
submitted by David M. - |Recommended: YesPeaceful community with friendly people in a great location — The Madison is located close enough to downtown Arlington and the metro that you can feel connected to the DC area without needing a car, but is far enough away that things are quiet and you aren't disturbed. The people, both the residents and the staff, are incredibly friendly and will make staying here a pleasant experience.
response from property -We are so grateful for the awesome review and feedback! Thank you so much for choosing to call Madison your home, we are happy to hear that you are enjoying your time with us. Please do not hesitate to let us know if there is anything we can do to help in the future. Thanks again! Taryn S.
submitted by Mary H. - |Recommended: YesLovely place to live — I am very happy with my decision to reside at The Madison. The staff is excellent, maintenance is responsive, the move-in was expedited and simple, and the other building residents are respectful and considerate. I appreciate the conveniences of the concierge service, the business office computers printers internet , fitness center, ATM, underground parking and more
response from property -Wow, 5 stars all around! Thank you so much Mary, we really appreciate you taking the time to share your experience, please do not hesitate to let us know if there is anything else we can do to assist you.
submitted by Whitney T. - |Recommended: YesIt was a great place to live. — Great location, lots of space and very clean. I enjoyed my time here.
response from property -Hi Whitney, We are so happy to hear you enjoyed calling The Madison at Ballston Station home! We take pride in our community and we are glad that is shows. Let us know if there is anything we can help you with in the future! Sincerely, Ashleigh N.
submitted by Bryan A. - |Recommended: YesGreat experience, maintenance is fast friendly, apartments are fantastic — I've lived here almost three years and my wife and I have really enjoyed our time here thus far. The building is very nice and the amenities are fantastic, especially the gym. Front desk and maintenance staff are very friendly and helpful.
response from property -Wow, another 5 star review, thanks so much Bryan! We are so happy to hear that you are enjoying the amenities and have had a great experience with our team. We see that you gave us three stars for noise, we want you to know that if you are having any issues with noise from surrounding apartments, our team is here to help. Please do not hesitate to let us know if we can make your experience more enjoyable. Thanks again for the great review and for being a resident at The Madison for 3+years.
submitted by Joseph O. - |Recommended: NoWhy lock the coffee machine — I don't get why the coffee machine locks past the early morning. That is annoying on weekends. Also any event that is hosted has enough food for a very small amount of people.
response from property -Hi Joseph, Thank you for the 4-star review. We are happy to be one of the only communities in the area that still offers complimentary coffee service for our residents. Coffee is available from 6:00 am to 12:00 pm Monday through Friday, and 8:00 am to 12:00 pm on Saturday and Sunday. While we recognize that it is not a 24 hour service, we hope that you still find it beneficial. Our December Bar-B-Q event was one of our best attended events to date, and we couldn't be more excited about it. We have made some adjustments for our events moving forward to make sure that everyone can partake in the fun. Please do not hesitate to let us know if there is anything else we can do to enhance your experience and we look forward to seeing you at our next event.
submitted by Amanda J. - |Recommended: YesNice complex, but somewhat noisy — I’d recommend this complex
response from property -Hi Amanda, Thank you very much for taking the time to share your experience. We are happy to hear that you would recommend our property and that overall you enjoy living here! We understand that noise from neighboring apartments can happen from time to time and apologize for any inconvenience this may have caused. We are happy to discuss and address any specific concerns you have that may be affecting your enjoyment of the community. Please reach out to our team directly at 703-527-4040 at your earliest convenience. Sincerely, Ashleigh N.
submitted by Caroline E. - |Recommended: YesPretty, well put together, not a lot of traffic — Very willing to work with us on lease adjustments. Very friendly staff Great free coffee in the morning
response from property -Hi Caroline, Thank you for taking the time to share your experience with us! Our team strives to provide amazing customer service and we are happy to hear we're taking good care of you! Please don't hesitate to let us know if we can be of more service. Sincerely, Ashleigh N.